FAQ
Do I need a key or password to download or install IXgen?
How do I get a license (password) for IXgen?
We just ordered IXgen yet you sent "temporary" passwords. What's with that?
Why did you choose the current method of licensing for IXgen?
So if something changes on my system do I have to buy IXgen all over again???
What's the difference between a "password" and a "license"?
What do the password classifications mean?
Questions about the IXgen Demo
Is the Demo version of IXgen fully functional?
Why isn't the demo period longer, say 30 days?
How do I get a demo license (password) for IXgen?
Okay, the demo is interesting and IXgen does some nifty things, but why buy IXgen?
Questions about Purchasing
Is the price a little high?
Can I trust you with my credit card?
Do you offer quantity discounts?
I just placed an order. How soon will I get IXgen?
General Questions about IXgen Operations
Which versions of IXgen work with which versions of FrameMaker?
If I use IXgen, won't IXgen then be needed on any other machine that needs to open my documents?
Can I use IXgen with Structured FrameMaker?
Does IXgen support Master Indexes?
General Questions about IXgen Administration
How often do you provide new releases? Do I have to pay for upgrades?
Do you have a maintenance agreement?
Do you offer IXgen training?
Do you support IXgen in languages other than English?
How stable is IXgen?
How do you address bugs or problems?
How do I uninstall or disable IXgen?
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